Simply Beautiful Smiles of Medford, NJ

The billing department and management team is enough of a nightmare to warrant a stern warning to stay away from this dental practice . Without going into detail , I had a nightmare of an experience sorting out billing for both myself and my spouses account. Two separate and completely different issues, but both required jumping through hoops to sort the balances out . They will assure you treatments will be covered under insurance, but the outcome can be quite the opposite… and then they drag their feet to appeal with the insurance company (I’m talking months of dragging) . I got the run around for 6 MONTHS in regards to clearing the balance. “Things take time”, as a previous reviewer stated being told, is exactly what we were told by the then office manager Amanda . I expressed my concern about not wanting the outstanding balance to be sent to collections while we were waiting for all to be sorted out. The assured me it wouldn’t happen and I had nothing to worry about . Well guess what ? They “accidentally” sent the balance to collections!This was an absolute nightmare to undo, as now we had to deal with collections on top of everything else . All in all, this situation with Simply Beautiful Smiles took 6-7 months to resolve from start to finish.As a side note , we found much of the staff to be impersonal and pushy with treatments. They use a lot of outside temp staff (dental assistants) that don’t seem to have a clue what they’re doing . All in all, I’d suggest staying far far away from Simply Beautiful Smiles. We certainly will NEVER be going back.

Office manager ADELE has the patience of a saint! We were in office when a customer was highly inappropriate with her and she handled herself beyond professionally with the patience of a saint. DR BIRON is one of the best doctors I’ve ever met in my entire life. He removed my wisdom teeth (age 32). I had 5 of them. His bedside manner is unlike anything I’ve ever seen in my life. I have severe anxiety and he was unbelievably kind, patient and professional and understanding. I wish he practiced every type of medicine. You won’t find another doctor like Dr Biron. I 100 percent recommend to anyone who needs any type of oral surgery. Additionally my husband came to have his wisdom teeth taken out and they did a phenomenal job of accommodating us even though we were running behind. I noticed most of the poor reviews are insurance related so I recommend calling your insurance company to confirm coverage.

Summary: DONT GO HERE! All of their calls are routed through a call center and you cannot reach the office directly. The Medford office does not return calls so you'll be stuck in a never ending loop of frustration.Didn't even get to go into the office to know this was horrible service. I called last Tuesday to ask about scheduling an oral surgery procedure; someone took my info and said that the office manager would call me back. They never called. I called again on Wednesday, and they assured me that no one passed along my message... okay? so they said I should talk to the oral surgery coordinator, Colleen. They took my information and then transferred me to her office line; she didn't answer so I left a message on her machine. She never called me back. On Thursday I waited again for her to call me back.. nothing. On Friday (11:00am) I called and just decided to schedule a consultation so I could talk to someone in person. They scheduled it for Monday at 9:00am. An hour late I got a message that there was a problem with my appointment, because the Doctor wouldn't even be in on Monday and I should call them back to confirm what the appointment was for. I called back immediately after missing their call and I was connected to a call center. APPARENTLY all of their calls are directed through a call center and you CANNOT contact the office directly. You can only put in a request through the call center to have the office call you back. so I did. they didn't call back. I called again at 1:40 knowing that they close at 2:00pm on Fridays so if they dont return my call then how will i know if I should actually show up to my appointment on Monday morning. Once again, call center, no call back.Absolutely horrible service, no one there will call you back. Thank god i didn't actually have a procedure done there because if there had been any kind of complication I probably would have died from infection before actually getting them to call me back.