Simply Beautiful Smiles of Medford, NJ

The billing department and management team is enough of a nightmare to warrant a stern warning to stay away from this dental practice . Without going into detail , I had a nightmare of an experience sorting out billing for both myself and my spouses account. Two separate and completely different issues, but both required jumping through hoops to sort the balances out . They will assure you treatments will be covered under insurance, but the outcome can be quite the opposite… and then they drag their feet to appeal with the insurance company (I’m talking months of dragging) . I got the run around for 6 MONTHS in regards to clearing the balance. “Things take time”, as a previous reviewer stated being told, is exactly what we were told by the then office manager Amanda . I expressed my concern about not wanting the outstanding balance to be sent to collections while we were waiting for all to be sorted out. The assured me it wouldn’t happen and I had nothing to worry about . Well guess what ? They “accidentally” sent the balance to collections!This was an absolute nightmare to undo, as now we had to deal with collections on top of everything else . All in all, this situation with Simply Beautiful Smiles took 6-7 months to resolve from start to finish.As a side note , we found much of the staff to be impersonal and pushy with treatments. They use a lot of outside temp staff (dental assistants) that don’t seem to have a clue what they’re doing . All in all, I’d suggest staying far far away from Simply Beautiful Smiles. We certainly will NEVER be going back.

Office manager ADELE has the patience of a saint! We were in office when a customer was highly inappropriate with her and she handled herself beyond professionally with the patience of a saint. DR BIRON is one of the best doctors I’ve ever met in my entire life. He removed my wisdom teeth (age 32). I had 5 of them. His bedside manner is unlike anything I’ve ever seen in my life. I have severe anxiety and he was unbelievably kind, patient and professional and understanding. I wish he practiced every type of medicine. You won’t find another doctor like Dr Biron. I 100 percent recommend to anyone who needs any type of oral surgery. Additionally my husband came to have his wisdom teeth taken out and they did a phenomenal job of accommodating us even though we were running behind. I noticed most of the poor reviews are insurance related so I recommend calling your insurance company to confirm coverage.

The office staff can't seem to confirm the insurance plans they accept. I have changed my dental insurance 3 times and have had to cancel 3 appointments and still haven't been advised of the correct information. I haven't been able to come to the dentist in 2 years because they can't confirm which insurance they accept. It's open enrollment I would like to know which dental plan I should choose so I can finally come to the dentist for an appointment.