Escott Orthodontics - Lake County

Terrible experience. They are unorganized and can't get their stuff together. My daughter is on year 4 of a 2 year plan. They over book themselves so it's almost 3 months in between appointments. Low standard of care because they are concerned about getting as many patients as possible. Every appointment she has we get told, next appointment the braces come off. And yet, here we are.

I have been bringing my 3 children to Dr. Escott’s office for several years. Two of my children are currently in braces. Dr. Escott’s team is fantastic. They are friendly, caring, and exemplary at what they do! Hailey is no different. Hailey was kind, confident, and professional throughout my son’s visit. Great job, Hailey! We are grateful for Dr. Escott and Dr. Anni and the whole team at Escott Orthodontics.

Didn’t really like it, I’ll list the reasons why.1. They will try to rush you out the door at you end of your treatment. They want those braces off no mater how ready your teeth are. In my case they double banded my teeth to force them into place and then my teeth were moving and creaking in my mouth within 6 minutes of when my braces came off.2. They will charge you $9 a month for the rest of your life if you want access to retainers. They are actually charging you just to store a digital file on their computer. In addition to this, they lost my gf’s sister’s file after charging her for a year or more. No refund offered. That’s crazy. How do you loose your patient’s digital retainer file? And maybe more importantly, why would you want to extract wealth from your patients when you’re not providing them with something tangible?3. Some of my techs actually complained to me that Escott would meanly ignore them and make them wait unnecessarily. Three of them did this. I can’t back that up, but the techs should not be making remarks like that to customers. Seems like there is a disconnect between Escott’s expectations and that of the techs. Maybe a little cool disregard too.All this adds up to me feeling like it was all about the money and that there was little care for my outcome the moment it was going to take a little longer than projected to arrange my teeth. Other than the picture they take at the end that is.My retainer’s still fit but that was never enough I guess because I have to wear the retainer day and night to keep my teeth from moving