I called to make an appointment. The absolute rudest receptionist started screaming “HELLO, HELLO,” when I did not answer her question quick enough. Based off this 2 minute phone call, I was immediately disinclined to go to this practice. I called my dentist and asked them to never refer patients to further subject anyone to this atrocious behavior. There are plenty of orthodontists around with BETTER quality customer service and patient care- this is NOT it.

If you have state insurance please stay away from this place, they will not consider you a priority. My 9-year-old daughter was referred here by her dentist due to her having pain on her teeth and it's due to her having an impacted tooth. My daughter went in on Feb 2 and it is now Feb 15 and they have still not submitted anything to her insurance for pre-authorization. The first time I called to ask what happened I was told they were not able to send anything to the insurance because they couldn't upload images!!! The second time I called they told me their office was closed and the person who answered was just answering the phones and doesn't handle the state claims. I was told I would be called tomorrow, which honestly, I highly doubt, so my daughter is still in pain, and I am looking for another orthodontist. Stay away.

“I highly recommend this business.”Their customer service is second to none.”* “The warm and friendly hospitality is consistently outstanding, exceeding my expectations”* “I was completely impressed with their professionalism and customer service.” I couldn’t be happier with my results!Thank you all at straight set for greeting me with your contagious smiles!