Jennifer Stachel Orthodontics

I've had a horrible experience with Dr. Stachel and her team. My treatment plan involved first using an expander, and then using Invisalign. My appointment to receive my expander was pushed back due a missing part. Once they finally received the part, I then proceeded to have four appointments to properly fit my expander, since it was not aligned properly with my teeth and I could only bite down on the back edges of it, causing severe jaw pain and headaches. Dr. Stachel then decided that she no longer wanted to use the expander and just move forward with Invisalign, instead of sending my expander back to get it fitted properly to my mouth. As a child, I had an expander and retainer, so I know what proper treatment looks and how an expander should properly fit in my mouth, and this was not it! She stated that she would order my Invisalign, and we would move forward with it. After months of waiting, thinking that my Invisalign was already ordered and on the way, Andrea reached out stating that Dr. Stachel would like to set up an appointment to talk about ordering my Invisalign and next steps. Months had already passed, and the office in general seems incredibly unorganized and understaffed. Therefore, I asked to receive my money back since no treatment started. This was exacerbated by the fact that it was incredibly difficult to get ahold of anyone at the office. I'd often have to call multiple times over multiple days to reach someone. It has now been 3 months of constantly reaching out to the office about my refund, and I still have not received it. There have often just been unresponsive, and when I do get a response, it's been contradicting information and excuses. It seems like they're avoiding paying me. My next step is to file a complaint with the NYS Office of Professions, because this practice seems unethical. I do NOT recommend going here!

Worst of the worst experience ever , I spent a lot of money but we didn’t get the results we wanted to get. On the first consultation Dr. Jennifer she promised a lot a lot I’m gone Fix like this like that at the end nothing !!! For more than 2 - Years my Daughter she went through a lot i mean Braces pain infection for no reason because Dr. Jennifer she was charging me every month to pay but she didn’t care for my daughter because once she was getting paid every month she was setting appointments very long time and during this time my daughter she was getting infections from braces and i had to sent somewhere else to spend more money because when i was calling too many times they weren’t available ??? When I sent my daughter to her regular Doctor Dentist HE SAID WHOEVER PLACED THE BRACES I CAN SEE THE WORK IS NOT DONE YET. How it’s possible in this world , I have Paid more than $6000 Cash plus she got money from my Insurance and at the End she Even didn’t Remove the Braces from my Daughter’s Teeth. That’s why i called this experience Worst of the Worst. This Place doesn’t deserve even one STAR but ( 0 ) STAR.

Dr. Stachel worked with me (in my 30s) to tailor my Invisalign treatment to what I was looking for. She went above and beyond to make sure my teeth would look exactly as she promised, and made treatment adjustments and extended the treatment time to achieve this. Thank you to Dr. Stachel and the entire team for always making my visits a pleasure, and for my amazing new smile!