Straight Set Orthodontics - Harlem

after this company has bought out Ismile you can see the lack of customer service, I would high recommend this locate the lower east side. the people working for this location are allowing people who no longer work for the company to be in the backthe manager speaks to patients very unprofessional and wonder why people treat them the way they do. Respect is earned not given. ive always treated each employee with the most respect and for me to be treated the way I was especially being a patient for the last 3yrs I will not stand for it .. SOMETHING NEEDS TO BE DONE CHANGES NEED TO BE MADE PEOPLE NEED TO BE RELACEDThe Harlem location gives Straight Set a very bad look and reputationI WILL NOT REMOVE MY REVIEW UNTIL THINGS ARE ADDRESSED & CHANGES ARE MADE

When I first started coming to this office, it was great fast service and results. They switched over to a new name and that’s when problems started to occur regarding health insurance payments. It’s not super clear who is the main doctor but all the paper work will say Seth Newman. When I did see this doctor, he was very rough by accident. Overall the service isn’t bad and you do get the results you want when you go to your appointment regularly.

First time at this office an I must say the office is very clean, an sanitized. All the staff from front desk, to x-rays, an assistants are all very respectful, friendly, an informative. I was assisted by Wenifer today who explained to me an my daughter about our options, she was willing to answer all my concerns an questions. Great place for orthodontic work