Tend Flatiron

Reem was nice, explained everything that had to be done for me specifically, sounded like she knew what she was talking about. However, the problem I had with them was a financial complaint, where I had to use another app that wouldn't let me create an account, meaning I would have had to pay everything upfront, which isn't feasible for me at the momentUpdate: was thinking of using their services but family told me to unsubscribe from the emails, which I did, and yet I'm still getting tons of promotional emails from them which tried to lure me in but I didn't want to fall for it nor receive the emails. Hence why this review will bump one star downward

Tend Dentists are all very nice and attentive to your needs and if you have dentists phobia as myself they will take their time,.make you comfortable and make sure that your dentist visit goes well.Their customer service itop notch at the exception of one instance when making an appointment the receptionist was borderline rude which this happened in one instance which i have notified Tend about that specific incident. Their office is tastefully design with the latest technology..My last visit with their endodontist in their 21st office went so well that it relieved some of my anxiety for future dentist visits.😊

It’s a disappointing experience dealing with Tend’s billing and customer service. I have awful lots more back and forth than I expected from Tend’s level of operation. The billing team has no clue on how to do proper billing and deal with 2 dental plans. Further more, they still charged me even after my insurance paid them! My local dentist office never has a problem with my multiple dental plans and claims. The customer service via email is bad. it’s always someone new responding and they don’t even bother to read the previous notes/communications before replying and it’s such a waste of time to keep repeating myself and waiting for the right person to respond.