Tend Flatiron

Reem was nice, explained everything that had to be done for me specifically, sounded like she knew what she was talking about. However, the problem I had with them was a financial complaint, where I had to use another app that wouldn't let me create an account, meaning I would have had to pay everything upfront, which isn't feasible for me at the momentUpdate: was thinking of using their services but family told me to unsubscribe from the emails, which I did, and yet I'm still getting tons of promotional emails from them which tried to lure me in but I didn't want to fall for it nor receive the emails. Hence why this review will bump one star downward

Tend Dentists are all very nice and attentive to your needs and if you have dentists phobia as myself they will take their time,.make you comfortable and make sure that your dentist visit goes well.Their customer service itop notch at the exception of one instance when making an appointment the receptionist was borderline rude which this happened in one instance which i have notified Tend about that specific incident. Their office is tastefully design with the latest technology..My last visit with their endodontist in their 21st office went so well that it relieved some of my anxiety for future dentist visits.😊

It’s a disappointing experience dealing with Tend’s billing and customer service. I have awful lots more back and forth than I expected from Tend’s level of operation. The billing team has no clue on how to do proper billing and deal with 2 dental plans. Further more, they still charged me even after my insurance paid them! My local dentist office never has a problem with my multiple dental plans and claims. The customer service via email is bad. it’s always someone new responding and they don’t even bother to read the previous notes/communications before replying and it’s such a waste of time to keep repeating myself and waiting for the right person to respond.

I used to dread dental visits until I discovered Tend, and my experience at the Flatiron location was nothing short of exceptional. Dr. Ayon and Mariely have transformed my perspective on dental care. Their commitment to ensuring comfort and closely addressing individual needs sets Tend apart. A dental visit that's not just about maintaining oral health but also about personalized care. Grateful to have found a dental team that makes the experience truly positive. 💚

I have been going to Tend Upper East Side since 2021every 6 months for cleanings and check-ups. The scheduling, the visits, the service all could not be much better. One time the name in the room wasn't mine, but petty things like that don't matter to me, as long as it isn't all the time...and it was only once. Two and a half weeks ago, however, I had an emergency and needed a cracked molar and impacted wisdom tooth extracted. It was not an easy process because we didn't know if it was root canal worthy or needed extracting, at first. They took care of the pain first, scheduled the various visits for me, and found me the quickest appointments possible. They were explicit about everything I would be responsible for financially.Today, I had to have another cracked molar extracted. Yesterday, Sunday, I was able to schedule an emergency appointment on my own online (so fetch) for today, Monday. They confirmed that I needed an extraction. Although the same surgeon who removed the other teeth at the Upper East Side location was not available for several days, whom I could have waited for, they were able to locate another surgeon who happened to have an open slot at the Flatiron location on the same day and I was able to get the tooth removed quickly. Both surgeons were very nice, highly qualified, and easy on the eyes.After the extraction today, my local pharmacy told me, after waiting over a half hour, that they didn't have, nor would they be getting Hydrocodone, the pain medication that I was prescribed. Although getting through directly to the Tend location where the extraction was done was not possible, the representatives who took my calls and read my email (I did the most for those meds), all responded quickly. The receptionist at the Flat Iron location, Mariely (sp?) was the best. She called to make sure I received my medication and when she learned I had not, even though it wasn't their fault, she was very apologetic and promised to rectify everything, which she did.I am sure there is a trade-off to having a familiar, solitary dentist in a solitary location, but today, and over the past three weeks, I have been feeling especially lucky to use Tend for my dental services. No lie!Now, to see how they handle these implants!

very disappointed that they couldn't tell me until 2 days before that they do not provide anesthesia at any of their locations for wisdom teeth removal procedures. only laughing gas & stuff to numb. I wish I had this information before putting a deposit down for the appointment, and before my mom booked a flight and hotel.I had enjoyed coming here for cleanings, but it was difficult to receive information about my appointment. I was calling for a few days before anyone knew an answer, or called me back.the phone number is not specific to the studio, and you may be on hold for up to half an hour, transfered, then told to leave a message for them to call you. If you miss their call, you get to go through the process over again.

Incredibly upsetting experience that has been dragged on because of lab delays, inflexibility with scheduling, and last minute cancellations. I started the breezy braces process with them in June of 2022. They estimated 12-14 months, it seemed like a better option than Invisalign. It's now almost Dec 2023 and at this rate will not be over for another 4-6 months if they can't fix their scheduling/lab issues ASAP. Things take longer, I get it, I'm a nurse and I understand the process is unpredictable - but everything has been avoidable - it's a systemic failure on their behalf each time a delay is imposed.This whole process makes me feel like I got duped into a VC-funded, Instagram-able start up that doesn't really have the backbone to support orthodontics, only to run a business. It looks nice on the outside - pretty rooms, high-tech gadgets, nice advertising - but it's half-baked and dysfunctional on the inside.My bottom teeth have been without braces for well over a month now - no retainer, nothing holding them in place. I can tell they have shifted, as expected, and my dentist confirmed this. I was meant to get the new retainer on Nov 14th, they cancelled, citing lab delays, and now that it's ready the next appointment available isn't until Dec 28th. Even if I were able to go in TODAY to get the the retainer I'm not sure it would fit, but now I need to wait another MONTH!!! That will be over 2 months of teeth without braces, or any kind of retainer - essentially undoing 14 months of painful, unlivable inline braces. Knowing how these appointments will go I expect they'll say the retainer no longer fits my teeth since they've shifted, so now i need a new mold and lab needs to make another retainer, come back in two weeks- and then maybe Ill actually get an appointment 2 months later and this is the vicious cycle.Making an appointment is a nightmare - on hold for hours, and when finally reach an operator - who are always pleasant and it's not their fault - the next appointment is a month out. I'm so exhausted by being told in the office that this is a time sensitive process and then having them cancel on me for lab delays -Every time I ask to speak to a manager they simply apologize, but reinforce that I need to make an appointment that's available and maybe they can end up fitting me in sooner.I want to respectfully disengage with this process. I want some money recouped so that I can go elsewhere to solve this problem ASAP.They've also cancelled on me twice (once for ortho the other for dentist) within 24 hours notice, and the ONE time I forgot to cancel they charged me $100 cancellation fee. Just a bad experience all around.The orthodontists and hygienists are wonderful, it's not because of them - it's a company failure. They don't have enough availability, they are difficult to get in touch with, and they impose unfair cancellation policies on TIME SENSITIVE processes without offering any personalized solutions.I'm hoping someone there will read this and tell me where I can go to get some of my money back since I'll be needing to go elsewhere and pay $ for other services. I don't have nay more faith in this practice.

My experience was wonderful. Staff and dentists are all warm, caring, and nonjudgmental. I had questions regarding billing, but they addressed it professionally and quickly, which made me feel like they genuinely care about their patients. (Their customer care along with their dentists and oral surgeons are all so professional, caring and attentive!) I need a lot of work done, and I will definitely be turning to them for extensive dental work and regular cleanings in the future. Thank you, Tend! I’m very grateful.

Update: 3 weeks later I have finally gotten them to give me my patient ID # but still don’t have usable reimbursement forms from them. If I didn’t think they were just incompetent I would think they were crooks.Everyone who works in the office is great and I am happy with the care I got.Low review is because of deceptive billing and total administrative incompetence from the overall Tend support team. I have tried for 1 week+ to get reimbursement forms returned, they've sent incomplete forms or broken files 3 times. Also no continuity with support team so I am having to re-explain each time. Check with your actual insurance to see if they're in-network (my cleaning was covered but they're not in-network which led me down this path).

I have been having major issues with their billing department for months now. I was told I would receive a large portion of an oral surgery cost back from insurance. I asked repeatedly that the number I was shown was what I would be paid and was reassured that it was. What I received was $600 lower than the number I had been shown. When I initially spoke with their customer support, I was told I would receive a refund for the difference since they hadn't communicated that the number they gave me was an estimate. Since then, I've had to email them numerous times and I have been told I won't be receiving a refund and then that I actually would and again that I wouldn't be. This has been such a difficult and frustrating process and their customer support is a mess.