I came here a long time ago to get braces since then this place has not changed!!!, the experience is top tier, the employees are very sweet, respectful, very gentle on your mouth, and will talk you through the process of you are scared of a dentist or orthodontist!!!! I’ve recommended this place to my friend and so far they have given excellent service.

Not happy, after just a few weeks the bottom bar on the brace broke. I thought they would accept a walk-in appointment to fix it, but instead they made me schedule an appointment. A couple weeks later the top brace broke. I had a routine appointment scheduled already so I just thought we would get it repaired on that appointment but we were 20 minutes late and they refused to see my son. They said their policy is to only see customers who are within 10 minutes of their appointment. I told them about his broken brace, but that didn't matter. They made me reschedule the appointment. I'm sorry for being late, but between missing work, pulling kids out of school, traffic, it happens. I'm just disappointed in their lack of accommodations for their customers with broken dental work they installed. Shouldn't their be a little grace for your customers?

Bankhead for the WIN!My child is one who benefits from knowing what will happen before it happens, step by step. I let Ortho Assistant, Gina, know this and she did an outstanding job meeting my child where he was at. She kept the appointment fun and moving smoothly right along. She ensured my child was comfortable and helped him find his confidence to complete a very successful appointment. This is our second child to receive care at Bankhead and we are SO thankful for the approach the staff team takes to care of the “whole child” when working with pediatric patients. Thank you, Bankhead!