Creative Smiles at WingHaven

The office was fantastic when Dr. Tharp was here, now it had down spiraled. Some of my dental records weren't even on file after we found out Dr. Tharp left so we had to explain my condition to the doctors several times, especially with each different visit.I don't mean to sound rude but I'm starting to wonder if the doctors and nurses know how to fill cavities, I had a filling back in October and the sensitivity is so bad now that I can hardly chew on my left side of my mouth, I can understand one mishap but my mom is experiencing the same thing as of recent, she had gotten it back in January. And the scheduling is such a pain as well with reschedules and not guaranteeing if the doctor would be there that day.

When you offer a service and then you lie and don’t honor what was offered is not acceptable. I wish Dr Tharp was still at the office because I believe she would not have told me she was going to do something and then back out at the last minute. And to make matters worse, promise to call and help come up with a solution and never return calls is a very poor way to treat patients.

Update: 4 years later, it now takes forever to make an appointment at this office. We had appointments for over 6 months. The day of, they call us and tell us we must reschedule because a hygienist is out today. Why can't another patient be made to reschedule? Will not work with us. Very frustrating.I would not recommend this office.Our children, especially our son, have always hated the dentist and had horrible experiences. We finally found a place where the dentists are not only highly qualified, but also patient and kind. They also have a wonderful staff! We have been able to schedule appointments easily and they have accommodated our crazy schedule with ease! Thank you Creative Smiles!