Creative Smiles at WingHaven

The office was fantastic when Dr. Tharp was here, now it had down spiraled. Some of my dental records weren't even on file after we found out Dr. Tharp left so we had to explain my condition to the doctors several times, especially with each different visit.I don't mean to sound rude but I'm starting to wonder if the doctors and nurses know how to fill cavities, I had a filling back in October and the sensitivity is so bad now that I can hardly chew on my left side of my mouth, I can understand one mishap but my mom is experiencing the same thing as of recent, she had gotten it back in January. And the scheduling is such a pain as well with reschedules and not guaranteeing if the doctor would be there that day.

When you offer a service and then you lie and don’t honor what was offered is not acceptable. I wish Dr Tharp was still at the office because I believe she would not have told me she was going to do something and then back out at the last minute. And to make matters worse, promise to call and help come up with a solution and never return calls is a very poor way to treat patients.

Update: 4 years later, it now takes forever to make an appointment at this office. We had appointments for over 6 months. The day of, they call us and tell us we must reschedule because a hygienist is out today. Why can't another patient be made to reschedule? Will not work with us. Very frustrating.I would not recommend this office.Our children, especially our son, have always hated the dentist and had horrible experiences. We finally found a place where the dentists are not only highly qualified, but also patient and kind. They also have a wonderful staff! We have been able to schedule appointments easily and they have accommodated our crazy schedule with ease! Thank you Creative Smiles!

The worst dentist office ever. Don’t get your teeth cleaned here or worked on they are reactive not proactive. They schedule you for an appointment and don’t perform what they say they will perform the day of schedule after waiting 3 months on the schedule. Hanna does not go by her mission statement. Terrible. Been at this office for 5+ years they have picture of my teeth and can’t be proactive or call me they have to discuss in the office. Won’t schedule prior to appointment to discuss. No proactive ness. Just reactive ness. They have all the technology in the office and refuse to use the data.

I have been coming to this dental office for 10+ years and I’ve always have a positive experience every visit. Trish (Dental Hygienist) is the BEST!! She is a huge reason as to why I’ve never switched practices considering my original dentist is no longer apart of the practice. Everyone has been so kind and professional. I highly recommend them!!

Everyone was friendly and professional! My hygienist and dentist were very informative. They seemed genuinely interested in my dental health. It was a very pleasurable experience!It’s been a year since my last appointment and review. I still have the same compliments. No complaints!Another year and I am still very pleased with this office! My hygienist is great, the new dentist is very nice and the staff are friendly and professional. I highly recommend this office!

Dr. Hanah and Kirsten are literally wonderful!!! The BEST in dentistry. As far as the front staff Alex and Aerial go, they are so kind and patient, even when a client is being less than reasonable! I watched as Ashley did a WONDERFUL job de-escalating a situation, just by being a good listener and taking the time to show she understood their concerns.

Wow. I have been coming here for over 10 years. Never have I ever thought I would be writing this review. First of all, my daughter saw the wrong doctor. My wife called the day before and verified it was with Dr Tharp. Did she see Dr Tharp, only after this was brought to our attention a whole another doctor showed up. The front office staff was not organized, they were going from paper to paperless and could tell that no one knew what they were doing. Then my daughter gets not only talked to about her teeth, but criticized for how bad they are. She was accused of eating sugar foods ( first off she hates sugar foods), and also was told (she’s 15) her orthodontist did a horrible job on her teeth. After the dental assistant complained about how horrible she was to her teeth and accused her of not sleeping with her retainer (ummm she does I promise you) she then went into me on how my daughter doesn’t take care of her teeth (do you know she brushes like 4 times a day and refuses to drink soda because it might discolor them). Then I was handed a treatment plan costing over 1,000, and told that my daughters orthodontist did a horrible job and stuff would need to get fixed. We just saw him a couple weeks ago and there were no issues. He is the best in town). The way you treated not only my 15 year old daughter and belittled her to her face was the worst service I have ever seen. We will not be coming back to be talked to that we are nothing. If you want to go and get belittled this is your place. Our daughter use to love going to the dentist today she left crying and six she never wanted to see another one again. Good job at doing your job.

My interactions with staff was good. Dentist is good. They gave me a dental "plan" of what my insurance would cover but there plan was wrong which feels bait and switch.Suppose to be $280.00 after my cavities were filled. They said nothing wt check in. They filled the cavities and at check out blind sided me saying I owed them close to $700.00 dollars!!!If they were honest upfront I would have waited to fill the cavities until insurance rolled over.

Lol. I called and specifically asked them to schedule me for a cleaning. I made this January 10th appointment back in October. They had ample time to secure a hygienist for me.They scheduled me for the cleaning.When I arrived, they told me, "Our hygienists are all booked. We don't do cleanings for new patient visits."And the dentist sure wasn't going to do the cleaning. She was pretty clear about that. Nevermind that it was her office's mistake. The smart business move would have been to just do my cleaning.My previous dentist would do the cleanings himself if a hygienist was out. I miss his office -- too bad my insurance dropped him.I walked out. I really don't like having my time wasted, but I get the feeling that I dodged a bullet in the longrun.For the record: I did not receive any exam, xrays, cleaning, or treatment of any kind, so I better not see my insurance billed for anything. I'm typing this for the public to see, to make it clear that no services were performed on January 10th and they refused to perform the one service I had originally requested (cleaning). I showed up to my appointment on time expecting the cleaning I had requested. They were the ones who changed our agreement. So I repeat: There better not be a bill.Update: I called the office today, Jan 11th at 11:18 AM and the office confirmed I am not being billed.I also could have sworn my appointment time was originally for 3:30, but when they called to confirm, it switched to 3:00 pm. I'm very thorough about writing down appointment times and I always read the appointment information back to the schedulers over the phone. But I figured maybe this one time I made a mistake. However, after this communication debacle with the office telling me I won't be getting a cleaning after I know I explicitly requested one, I have my suspicions that the office changed my appointment time or the person over the phone told me the incorrect time.I scheduled a new appointment at a different dental office and specifically asked, "Will you clean my teeth when I arrive as a new patient?"The new place laughed and said, "Of course."I explained to them what Creative Smiles did and they thought it was absurd that they wouldn't clean a new patient's teeth, especially after that was what I requested when scheduling my appointment.If you want to schedule with this office, go ahead, but don't be surprised if they switch things around on you due to poor communication.All I wanted was a simple dental cleaning and that was just too much for them to explain, handle, or schedule -- and they had four months to figure it out.