Smiles at Heathbrook

Came here about a month ago for tooth pain, they got me in quicker than any other local dentist around. Went in today for an extraction, had THE BEST experience, they’re also so welcoming up front and the nurses and dentist are always so cheerful and always try and boost the mood even if you’re in a little pain. Seriously would recommend this place to everyone!!

Went here today for a teeth cleaning because I was a previous patient and had always had a pleasant experience. After they called me back the dental hygiene assistant went over with me all the charges I would have based on my insurance line by line. Once I agreed to charges based on my insurance ($44) they did an hour long xray and detailed exam and I spoke with the dr. After speaking with her I am assuming this is when they fully pulled my insurance and let me know they actually are not in network with my current plan. Since X-rays and exam were completed (not the cleaning) they at this time let me know instead of $44 dollars I was told it would be $275. This was very upsetting because $200 extra was not in my budget and had they told me I was not in network I would have been fine going elsewhere. I made this appointment back in January leaving plenty of time to pull my insurance. I will be reaching out in hope I am covered by my husbands insurance to submit but it’s the principle they showed me one price without authorizing the insurance first, then charged me a self pay price.

Don't waste your time! They wasted mine. was told to come early for a 9am appt to start new patient process. Got in to see hygienist at 9:15 OK. I was promptly presented a bill to sign (before work even started) for things I didn't even want outside of insurance coverage. They could have explained this when making the appointment not when your in the chair. Highly disappointed and will never be back and will tell everyone to avoid this place,