SoCal Micro Endodontics - Placentia

THIS PLACE IS AMAZING THANK YOU DR ALEXANDER! MY experience was great ! The office is clean and positive when you walk in. I did wait 3 weeks for my medical but i kept calling and the Girls in the front celeste and Kim kept me well updated with my pre-auth thank you everyone at THIS office and thank you irma for explaning everything to me.

This was the WORST experience I have EVER had in my life at a dentist. Now I know you will read the other reviews & I can appreciate their perspective BUT if you have medical or if you have a rare genetic condition like myself PAY ATTENTION. The supervisor Christine (I believe was her name) & Kim have not done their job of advocating for their patients. I started this process over 2 months ago. Because of my blood disorder I am at heightened risk of BRAIN ABSCESS. I have stayed on top of medical for my approval for the root canal and in the 2 months they have NEVER RECEIVED ANY REFERRAL from Kim or her supervisor. The dentist that referred us to So Cal Micro Entadontics referral was received immediately and if not they spoke to their clearing house to get it pushed through immediately because of the life threatening situation this could potentially be. Medical doesn't create the approval they have to wait to receive it. The problem is Kim and her office didn’t do their job to make this happen with their clearing house and as a matter of fact Kim told me this morning after I waited patiently for 4 days for a call back from her but she never called back as promised stating “she was too busy”. On this call this morning Kim said she has no way of contacting here clearing house. See what happens is the dentist sends the referral to a clearing house and they send it to medical & medical either approves the referral or not. I was assured by the dentist it would be approves but could take up to 3 weeks, cool no issue. But 2 months latwr with this dangerous situation in my mouth and medical still hasn’t received a single referral & Kim said she sent it 3 times snail mail & 3 times electronically but medical hasn’t received it??? Since this time we have called Medi-Cal every other day as well as calling So Cal Micro Entadontics and with all of our research, it is shown that the clearing house is not doing their job and are negligent with my dire situation. On the call today, we were told that we just have to wait and that we are a bother to these folks. I have never ever been treated like this in my life of 52 years. And with my experience having Medi-Cal, I have never ever had an experience like this, trying to get an approval with provider, allowing their clearing house to take so long with such a dangerous situation. So as you read all of the favorable reviews, I encourage you to read this if you have Medi-Cal be very aware That Kim and her office are extremely negligent and they will not fight for you as their patient.

First of all I want to say thank you so much to Dr Alexander ! He was very great and amazing I felt no pain. I want to say thank you to Irma ! She is so awesome and she made my visit very comfortable and great. The girls in the front Kim and Celeste are very professional and know how to explain the treatment. The young man David is very good too he explain the CT scan and caused no pain.