I found this location through my insurance website and I was concerned right after my first visit for a simple dental cleaning.- I asked and insisted multiple times to be seen by a specific doctor, but they assigned me a random doctor anyway. With multiple branches and many doctors it seems they prioritize filling their schedule over patient preferences.- My insurance covers two cleanings per year. As a new patient, they performed an xray without informing me that I would be responsible for the cost. I discovered the out of pocket expense only after they filed their claim and my insurance did not cover it.- When I questioned why I wasn't asked to provide my most recent xray from my previous dentist, they simply told me they don't accept external xrays.- During my first visit they discussed a treatment plan with me. I reached out to my insurance and they advised me to request the dentist's office send the document for review. Once again they informed me they don't do that.- The cleaning felt rushed and they neglected some areas. Despite having an 8 am appointment I felt they were rushing to get me out as quickly as possible.Overall this was my first impression of them. I would definitely try to communicate these issues in person if I decide to return. The phone experience wasn't pleasant either, with frequent transfers between offices and they don't pay attention to what I say.

I have EXTREME dental anxiety … it’s not a joke. I cry and can hardly bring myself to have dental work done even when it’s sorely needed. I’ve almost let myself go septic from a dental infection twice (yes, I’m that bad) HOWEVER, I have found my forever dentist in Drs Patel and Avelos at Mint Dentisty Plano on Coit. If you are looking for gentle, friendly, fantastically thorough and completely wonderful dental care.. this is your place. Hop in the chair with no fear and they will do the rest. (You should probably continue to brush and floss on your own! But they’ve got you if you don’t remember and things so south!)Love love love my dentist Dr. Rhea Patel and you will too! Highly recommend… ⭐️⭐️⭐️⭐️⭐️ not enough stars in the universe for how great they are at Mint Plano from front door to the chair.

So 2 years ago I came and got done a root canal and after they were done they just told me “you’re good to go” so I asked if I wouldn’t have any more problems with it and they said no. They didn’t even tell me that they needed to check on it every six months or anything, like they just kicked me out after I paid them.Now I got an infection on it and came back to ask if there was any guarantee but they came up with all what I just said above ☝️ and they washed their hands with that.