I found this location through my insurance website and I was concerned right after my first visit for a simple dental cleaning.- I asked and insisted multiple times to be seen by a specific doctor, but they assigned me a random doctor anyway. With multiple branches and many doctors it seems they prioritize filling their schedule over patient preferences.- My insurance covers two cleanings per year. As a new patient, they performed an xray without informing me that I would be responsible for the cost. I discovered the out of pocket expense only after they filed their claim and my insurance did not cover it.- When I questioned why I wasn't asked to provide my most recent xray from my previous dentist, they simply told me they don't accept external xrays.- During my first visit they discussed a treatment plan with me. I reached out to my insurance and they advised me to request the dentist's office send the document for review. Once again they informed me they don't do that.- The cleaning felt rushed and they neglected some areas. Despite having an 8 am appointment I felt they were rushing to get me out as quickly as possible.Overall this was my first impression of them. I would definitely try to communicate these issues in person if I decide to return. The phone experience wasn't pleasant either, with frequent transfers between offices and they don't pay attention to what I say.

I have EXTREME dental anxiety … it’s not a joke. I cry and can hardly bring myself to have dental work done even when it’s sorely needed. I’ve almost let myself go septic from a dental infection twice (yes, I’m that bad) HOWEVER, I have found my forever dentist in Drs Patel and Avelos at Mint Dentisty Plano on Coit. If you are looking for gentle, friendly, fantastically thorough and completely wonderful dental care.. this is your place. Hop in the chair with no fear and they will do the rest. (You should probably continue to brush and floss on your own! But they’ve got you if you don’t remember and things so south!)Love love love my dentist Dr. Rhea Patel and you will too! Highly recommend… ⭐️⭐️⭐️⭐️⭐️ not enough stars in the universe for how great they are at Mint Plano from front door to the chair.

So 2 years ago I came and got done a root canal and after they were done they just told me “you’re good to go” so I asked if I wouldn’t have any more problems with it and they said no. They didn’t even tell me that they needed to check on it every six months or anything, like they just kicked me out after I paid them.Now I got an infection on it and came back to ask if there was any guarantee but they came up with all what I just said above ☝️ and they washed their hands with that.

I was there yesterday, waited all most an hour then the dentist said the hygienist was backed up so she did the cleaning in a few minutes then let the dentist assistant finish! She didn’t even go over all my teeth. Was a waste of time. I took off work for nothing.Update:I got a call from the Doctor/Manager, she apologized and had me come in to get a cleaning from the hygienist that took extra time and took care of me.

The absolute WORST place to get dental care! They tried to tell me I have cavities on every single one of my teeth. When I came back to get one filled, the little girl who did my numbing injecting did it INCORRECTLY! She kept sticking me with the needle and causing me to involuntarily ball my eyes out because the pain was so bad! When one of the nurses came to try to comfort me through it by tapping on my forehead, the girl administering the shot said “what are you doing” and the nice man who was helping, defended me. I have never been to a dentist this bad in my life.When I saw the actual dentist to fix my cavity she had a very condescending attitude & I know my cavity was filled incorrectly. I will need it to be done again unfortunately.I got my permanent retainer repaired here as well & they glued it back on crooked & my teeth have shifted after 5 years & thousands of dollars on braces!They are extremely unprofessional & DIRTY!There is powder from the teeth moulds everywhere on the counters and the floor, there is dirt and debris everywhere, nothing is clean & it looks like they haven’t sanitized anything in weeks!One of the actual dentists that saw me asked me very unprofessional questions about my lip filler.Durring one of my visits, I waited in the chair OVER AN HOUR to be seen while people kept walking by my room, I eventually had to get up and leave because I had work & I didn’t think a routine cleaning would take 2 hours after my appointment time to complete.I already had a fear of the dentist but this place traumatized me.DO NOT COME HERE!!

I waited 15 minutes past my appointment time. The x-ray equipment was not in good working order, which cause the dental technician to have to take extra images. I waited for the dentist and waited even longer for the hygienist. The hygienist got water all over me, and I ended up with bits in my hair after she polished my teeth. The advertisements claim that you get tooth whitening with PPO dental insurance. I have never been offered that. To heck with a beautifully appointed office when the equipment is not in good working order.

I am so impressed with this office! The minute I walked in the door I felt at ese. Front office staff very friendly and polite. The dental assistant was very gentle when taking my X-rays . When I went to the room the chair is a gentle massage chair !!I was there for the first time so I wanted an exam and cleaning . Dr Patel explained what was necessary. Very honest and not pushing unnecessary work . Answered all my questions and concerns. I was given a treatment plan which I intend to follow through. It is refreshing to see a dentist that isn’t trying gauge you for unnecessary dental work . I recommend this office ti everyone.

I had a wonderful experience with getting started on my Invisalign!Patsy was very knowledgeable with the process and made sure that I was comfortable the entire time while etching to place buttons on my teeth, keeping me suctioned and checking to make sure that the trays fit properly. Thanks to Nick and all his correspondence with Dr. Crosby; Dr. M, for evaluating my case to ensure that my teeth are straightened perfectly !! ** :)I appreciate your time and effort!

Always a good experience here, but the last one was extra special. I was in a horrible mood and I don't really like going to the dentist (who does?), but Hygienist Bianca completely turned my day around. She not only enjoys her work, she enjoys going above and beyond. I had stains on a few teeth that I'd been told could only be resolved with bleaching. Bianca got them clean! I wish I'd taken before pics, but I was so embarrassed of the stains that I never snapped a pic showing them.Her perky attitude seems genuine and it's contagious. I've honestly never enjoyed a dental visit before. And that's coming from someone who went in cranky that day. Thank you, Bianca!

I researched and found a dentist that I really liked at the Plano location. I stopped seeing my old dentist of many years just to transfer to this dentist. Things were going great with Dr. M. However, recently the last few times that I scheduled an appointment specifically with her, I was told after signing in that I would be seen by another visiting provider. The old switcharoo trick. After the 2nd occurrence of this, I advised the scheduler that I did not want to book another appointment unless it was with Dr. M. I was assured that I would be seen by her again. Fast forward to today, I broke a tooth and need a root canal etc…invasive treatment. Again, during the booking process I’m assured that I would be seeing Dr. M. I walk in and start the sign in process and I’m immediately told that I will be seen by a visiting/traveling company dentist. Then the front desk rep proceeds to tell me that Dr. M. No longer practices dentistry, she only teaches. That was extremely disappointing and frustrating…but mostly the most unprofessional situation I’ve ever experienced in my adulthood when dealing with a dentist. The most courteous and professional thing to do would have been to tell the truth upfront and give me an opportunity to meet with other “permanent staff dentists”… versus being deceptive just to get me back in the door. So yes, I walked out with my broken tooth and all. It’s the principle of the whole interaction for me. Now I have to go on a cruise overseas with a broken smile. Thanks Mint Dentistry!!!!