Southwest Oral Surgery

My wife recently had a tooth removed by dr. Collin’s. My wife told her the nitrous wasn’t working ( she has had nitrous numerous times), dr. Collin’s told her it was fine. She also told the dr. She was not numb, once again , ignored. Wife was in pain and tears when I went back to recovery. Please don’t take someone you care about to this doctor.

I saw Dr. Kramer. He did an extraction under local anesthesia and placed implant. He was phenomenal. Caring and kind and explained everything. Everything went wonderful and I couldn’t be happier with the care I received.I was greeted with smiles at front deskEveryone was so nice . A special shout out to the scheduler, Sandy who scheduled my appointmentShe went above and beyond to get my appointment scheduled as soon as possible and called me when there was a cancellation.The whole experience was great! Thank you all for all you do:)

* See photo for proof* Without even going in for my wisdom tooth extraction, I am absolutely positive that this was the worst customer service I have ever experienced. Unfortunately I cannot name the receptionist, as she was rude and never stated her name. I was verbally told things that, being a first time surgery patient, is far too much to know without having some written form of confirmation (which I still NEVER received). The receptionist was so busy trying rush me off the phone that she never confirmed our appointment time or discussed insurance with me (their brochure clearly states this will be discussed WHEN BOOKING) and it never was. She even had an attitude when I was trying to clarify if they took my insurance even though claims were sent to a different state. Her lack of effective communication resulted in me missing my surgery and when I called her back, she didn’t try to rectify the situation. She simply said, “sorry we’re booking out to January of 2024.”Their brochure also has no specification of morning or evening time frames. Being told they were highly rated and flexible I assumed we could schedule something to work around my 9am-5pm career, apparently that was not the case, and I only figured this out after my appointment. I wouldn’t recommend this place to my worst enemy solely based on my experience via phone call. My initial booking call with the Crestwood location made me unsure if I even trusted these folks with my life. If you want to improve your company and customer experience, please train your staff accordingly on how to navigate client conversations and rectification (especially when the miscommunication was not on the paying customer’s end).