Southwest Oral Surgery

My wife recently had a tooth removed by dr. Collin’s. My wife told her the nitrous wasn’t working ( she has had nitrous numerous times), dr. Collin’s told her it was fine. She also told the dr. She was not numb, once again , ignored. Wife was in pain and tears when I went back to recovery. Please don’t take someone you care about to this doctor.

I saw Dr. Kramer. He did an extraction under local anesthesia and placed implant. He was phenomenal. Caring and kind and explained everything. Everything went wonderful and I couldn’t be happier with the care I received.I was greeted with smiles at front deskEveryone was so nice . A special shout out to the scheduler, Sandy who scheduled my appointmentShe went above and beyond to get my appointment scheduled as soon as possible and called me when there was a cancellation.The whole experience was great! Thank you all for all you do:)

* See photo for proof* Without even going in for my wisdom tooth extraction, I am absolutely positive that this was the worst customer service I have ever experienced. Unfortunately I cannot name the receptionist, as she was rude and never stated her name. I was verbally told things that, being a first time surgery patient, is far too much to know without having some written form of confirmation (which I still NEVER received). The receptionist was so busy trying rush me off the phone that she never confirmed our appointment time or discussed insurance with me (their brochure clearly states this will be discussed WHEN BOOKING) and it never was. She even had an attitude when I was trying to clarify if they took my insurance even though claims were sent to a different state. Her lack of effective communication resulted in me missing my surgery and when I called her back, she didn’t try to rectify the situation. She simply said, “sorry we’re booking out to January of 2024.”Their brochure also has no specification of morning or evening time frames. Being told they were highly rated and flexible I assumed we could schedule something to work around my 9am-5pm career, apparently that was not the case, and I only figured this out after my appointment. I wouldn’t recommend this place to my worst enemy solely based on my experience via phone call. My initial booking call with the Crestwood location made me unsure if I even trusted these folks with my life. If you want to improve your company and customer experience, please train your staff accordingly on how to navigate client conversations and rectification (especially when the miscommunication was not on the paying customer’s end).

I was in horrible pain. I went to Southwest Oral Surgery and they fixed my issue. The staff was classy and personable. In and out literally in less than an hour. Sammi was an absolute blessing. She explained everything in great detail and made me feel at ease I appreciate you. Robert Reti, D.DS. was quick and friendly. Perfect place when you are in need of an oral surgeon.

Dr Tony Kramer came in after I was prepped and had a 3D x-ray and I found him to be extremely friendly, way past over knowledgeable I mean he explained things to me that I didn't even think I had a question about and the surgery to install a post for a tooth later on was so quick and so easy I didn't even realize it was over with. It was relaxing his staff is extremely friendly it was really cool that they were open on a Saturday and I can't say enough good about this place If you need any type of dental surgery or anything like this, this would be the place to go!

This was my first visit and I saw Dr. Reti.Not only was he one the coolest doctors, but he was very quick and the extraction with bone graft was painless. Dr Reti, gave details on aftercare and what to expect after healing. The whole office staff, was so kind and down to earth. I’m the kind of patient that enjoys a more relaxed environment; Southwest Oral Surgery delivered. Thank you so much to Dr. Reti and staff, you are all top notch! I truly appreciate the care I received.

I got my wisdom tooth pulled without anesthesia and that experience was fine. However, they ran out of plastic syringes to give me to take home for my recovery. They also sent my prescription to the wrong pharmacy. Also, their estimate for my out of pocket payment was significantly lower than what they later charged me. When I sent an email requesting a breakdown of the high cost, I did not receive a reply. However, my bill suddenly dropped by $315.

Take their estimates of out of pocket expenses with a HUGE grain of salt. Their office staff in Fenton doesn't know what they doing and quoted me a fee of 20 dollars. I questioned it at the time but was assured this is how my policy read. When the bill came back for 700+, I called and questioned them about this wonderful little surprise and I was told it was my fault for not checking their work. Took the issue to the state's attorney but their response was always the same. Not our fault and no apology for the incompetence of their staff or the misleading nature of their "estimate".

I don’t know it’s it’s God looking out for me because he knows when it comes to dentist or anything related to my teeth I’m Ray Charles and try to avoid it at all cost! I went in and had a consult Dr. Reti was to the point and offered me to ask questions I had none. Day of the surgery everything went as planned, actually even better! I meet 3 wonderful associates there Amy, Mariah and Cynthia! One got me hooked up the monitors the other conversed with me to get me comfortable and the other held my hand when Dr. Reti administered the IV. This procedure had me so nervous and scared of the after effects. Dr. Reti explained the procedure before we started and got busy, lol. To be quite honest there were make after effects the bleeding and swelling subsided after a few hours. This was literally the best experience and this office has my trust for anything dental related! The only thing I would change is the available, they stay booked because they are so good but I would like to recommend a waiting list because I was in playing for wills before I was able to get in.👏👏👏👏

This place is phenomenal. My fiancé had to have full extractions and it was terrifying to us and we were worried sick planning this endeavor. They worked with us, tolerated my endless questions and put him at ease. Dr. Oglander called to check on him each time as there were two procedures. The doctor was conservative with the procedures and took great care to reassure us both while doing excellent quality work.