CreatingSmiles

I had the unfortunate experience of visiting this dental practice, and I must say, it was a complete disaster. First off, they claimed to be in my insurance network, assuring me not once but twice over the phone when booking my appointment. When I finally got my explanation of benefits (after asking twice to get a copy), it screamed "out of network" loud and clear. Either they're completely clueless about their affiliations, or they're just outright lying to lure unsuspecting patients through their doors.To add insult to injury, their incompetence reached new heights when they couldn't even treat my nine-year-old daughter cavity because, get this, they claimed it was an "adult tooth and referred me to another dentist after they billed for X-rays and cleaning. Last time I checked, nine years old all have some adults teeth. It's alarming that a dental professional could be so ignorant about child development.And let's not even get started on their billing practices. They have the audacity to overcharge and then have the nerve to blame it on insurance. Newsflash: if you're out of network, you charge more than what insurance covers, simple as that. But no, they'll conveniently brush off their outrageous fees as insurance matters.In summary, this dental office is a prime example of unethical and unprofessional behavior. They'll say whatever it takes to lure you in, even if it means lying through their teeth. Save yourself the headache and steer clear of this dentist.

My kids love this dental office and I love it for them. The care they received from Dr. Helen and the entire staff was simply wonderful. Too often I find the office staff ruins it for a practice, but that is simply not the case here. From the moment we stepped through the door we were greeted with smiles, professionalism and genuine care, and this continued right throughout our entire visit.So glad to have found this gem.

My daughter came to Dr.Helen for her first visit and from the moment we walked in we knew it was going to be a great experience. The office is absolutely beautiful, the doctor’s really made it all as kid friendly as possible. The waiting room has a kids playroom that is kept very clean which I was really pleased to see. We were taken in to the room and greeted by a very friendly assistant. My daughter was so excited about the color of the room that she hopped on the chair. Dr.Helen came in and introduced herself and made my daughter super comfortable, she took her time and we did not feel rushed. All my questions were addressed and I really learned a lot about how to care for a toddlers oral hygiene. My daughter had a fantastic experience, I really did not expect my 2 year old to be so cooperative her first dental visit! Thank you all at Creating Smiles! We’ll see you in 6 months! :)