CreatingSmiles

I had the unfortunate experience of visiting this dental practice, and I must say, it was a complete disaster. First off, they claimed to be in my insurance network, assuring me not once but twice over the phone when booking my appointment. When I finally got my explanation of benefits (after asking twice to get a copy), it screamed "out of network" loud and clear. Either they're completely clueless about their affiliations, or they're just outright lying to lure unsuspecting patients through their doors.To add insult to injury, their incompetence reached new heights when they couldn't even treat my nine-year-old daughter cavity because, get this, they claimed it was an "adult tooth and referred me to another dentist after they billed for X-rays and cleaning. Last time I checked, nine years old all have some adults teeth. It's alarming that a dental professional could be so ignorant about child development.And let's not even get started on their billing practices. They have the audacity to overcharge and then have the nerve to blame it on insurance. Newsflash: if you're out of network, you charge more than what insurance covers, simple as that. But no, they'll conveniently brush off their outrageous fees as insurance matters.In summary, this dental office is a prime example of unethical and unprofessional behavior. They'll say whatever it takes to lure you in, even if it means lying through their teeth. Save yourself the headache and steer clear of this dentist.

My kids love this dental office and I love it for them. The care they received from Dr. Helen and the entire staff was simply wonderful. Too often I find the office staff ruins it for a practice, but that is simply not the case here. From the moment we stepped through the door we were greeted with smiles, professionalism and genuine care, and this continued right throughout our entire visit.So glad to have found this gem.

I brought my 6 year child to Dr. Helen for a second opinion, who came recommended by my friends and neighbors- word of mouth really. Dr. Helen was very professional, thorough and understanding with my nervous child's needs. The staff I felt was also very good with my daughter's xrays and made her visit very simple and friendly. I appreciate how from beginning to end we felt welcomed and cared for. I highly recommend Dr Helen and very glad I came here.