Alpine and Rafetto Orthodontics

Karen P, Nicole and Joanna (-5 stars)Regarding my attempts to resume appointments, I faced personal challenges after almost losing my child during pregnancy, leading to payment delays. Despite my efforts to resolve this, I was informed I could no longer continue and was sent a letter in September, which I never received due to an incorrect address on file.Despite my attempts to rectify this issue and continue treatment, there was a lack of concern or corrective action from Joanna regarding the address mistake. Additionally, when I sought information to transfer to another orthodontist, I was told by a different office that I needed medical records from Alpine, which had not been communicated to me.When I requested my medical records from Karen, she indicated that signing a release of records would suffice. However, upon doing so, I only received three photos. That were sent hrs later by Nicole. Despite multiple attempts and calls, I could not obtain a complete set of my records, receiving only notes from the year 2023 & 3 photos. This selective release of my medical information is concerning & ODD!This experience has been disappointing, and I regret choosing this orthodontic practice. Thankfully, I have found a new orthodontist and hope for a better experience than what I’ve encountered here.

I was treated at alpine and Rafetto for adult braces, as part of my treatment plan I was suppose to get a treatment called interproximal reduction, as my teeth started to shift into place the orthodontist decided that IPR procedure was no longer needed, long story short I get my braces off and I wear my retainer round the clock as told for 9 months, then I transitioned to only wearing at night, during the day when my retainer was out I started to noticed a small gap between my front teeth, I made an appointment at the orthodontist, instead of fixing the mistake free of charge, they wanted to charge me over 1,500 dollars to put braces back on for 6 months to do the interproximal reduction, I will never understand how they think it’s okay to demand additional payment for something that was told to me would be done the first time

I don’t know what’s going on ?This place has good reviews I’m very surprised to have called several times in the last past few days to book an appointment as a new patient and each time get a message Saying We’re sorry we can’t answer the phone but please leave us a message I left two and never got a return call ,Smh!!! Not good for business, get somebody on those phone lines