Alpine and Rafetto Orthodontics

Karen P, Nicole and Joanna (-5 stars)Regarding my attempts to resume appointments, I faced personal challenges after almost losing my child during pregnancy, leading to payment delays. Despite my efforts to resolve this, I was informed I could no longer continue and was sent a letter in September, which I never received due to an incorrect address on file.Despite my attempts to rectify this issue and continue treatment, there was a lack of concern or corrective action from Joanna regarding the address mistake. Additionally, when I sought information to transfer to another orthodontist, I was told by a different office that I needed medical records from Alpine, which had not been communicated to me.When I requested my medical records from Karen, she indicated that signing a release of records would suffice. However, upon doing so, I only received three photos. That were sent hrs later by Nicole. Despite multiple attempts and calls, I could not obtain a complete set of my records, receiving only notes from the year 2023 & 3 photos. This selective release of my medical information is concerning & ODD!This experience has been disappointing, and I regret choosing this orthodontic practice. Thankfully, I have found a new orthodontist and hope for a better experience than what I’ve encountered here.

I was treated at alpine and Rafetto for adult braces, as part of my treatment plan I was suppose to get a treatment called interproximal reduction, as my teeth started to shift into place the orthodontist decided that IPR procedure was no longer needed, long story short I get my braces off and I wear my retainer round the clock as told for 9 months, then I transitioned to only wearing at night, during the day when my retainer was out I started to noticed a small gap between my front teeth, I made an appointment at the orthodontist, instead of fixing the mistake free of charge, they wanted to charge me over 1,500 dollars to put braces back on for 6 months to do the interproximal reduction, I will never understand how they think it’s okay to demand additional payment for something that was told to me would be done the first time

My kids absolutely LOVE coming here! They skip thru the door. The atmosphere and personality of everyone on the team is second to none. They create a warm and caring environment to everyone who walks thru the door. Dr. Osweisy does a fantastic job, she always takes the time to talk to me and my kids. Never rushes any questions. Explains everything. I wish they were a full dental practice and not just orthodontist. And not to mention my kids teeth look PERFECT!! Highly recommend!