Winter Garden Smiles

This review is for the pediatric dentistry. I have been to the adult side of the office and have not had any issues, but my son has been a patient of Dr. Bernal. She gave me very iffy vibes as soon as she told me that she would pull one of my son's teeth with laughing gas because she was scared he would hate her. I told her he is not going to hate her because I had pulled all of his five baby teeth. I obviously did not proceed with that and just waited until the tooth was fully loose and pulled it out myself.His last visit she claimed that he had an infection beneath his molar that would require her to pull out that molar, put a spacer, and also put a silver crown on the molar next to that one because the filling had fallen.All those things she wanted to do on my son sounded iffy once again and I went for a second opinion to another dentist.I did not tell the second dentist anything. All I told him is that I was concerned about the filling that had fallen. The dentist told me everything was perfectly fine and that molar did not require a silver crown. Also, there was NO INFECTION.Moral of the story: As a mother, always trust your gut! She definitely just saw this as a business opportunity, but she was not going to fool this Mom!It's sad that she's the co-owner and this is what she's doing! My son will never step in office ever again!

This was my first new patient visit. They got me in on time and were able to evaluate my cracked crown, make a new one and replace while I waited. While I waited for the crown to be made, they went ahead and took full battery of x-rays amd everything else that would need to be done for my cleaning which is happening on Friday.Although, it was a long morning, I went in with an issue and left with it resolved. UT was a very positive experience across the board.

My family & I were patient’s for years. They used to be excellent till Jazmin the treatment coordinator started. After she treated our daughter like a piece of garbage while in the chair, we decided to go elsewhere. However, I wanted my overpayment and called MANY times & left messages. No response, no call back.As an R.N in the healthcare for many years, my suggestion is to either get rid of your problem (Jazmin) or give her “sensitivity” training. Not that the office cares they lost 4 patient’s for being absolutely dreadful to their patient’s.Do BETTER!Be careful here. They start out wonderful, but after years they go downhill.Please don’t tell me to call you, I tried that. The office is too lazy to call me back, I’m assuming Jazmin. Look at the dentist response. If you truly cared about your patient's, you would have asked to resolve any issues. This shows the character of the office.Also, 30 mins after my review, 3 good reviews came up. Suspect for sure. I dont play games like this. Are all the new "reviews" actually your patients? The one suspect you didnt even respond.RUN!